What is your return policy?

If you are in any way dissatisfied with your product, please refer to this link and contact us!

Are your gems real?

Yes! All of our gems are 100% real and never lab grown, please inquire here if you would like to see a certificate from an independent issuer.

How can I view a gem’s IGL certificate?

Please contact us at kojiro@ichidaofgreenwich.com or fill out the form here.

What is the symbol on the inside of each box?

The symbol is a Japanese hanko for the Ichida name, which is a type of signature in Japan. It is stamped in our complimentary rosewood boxes to show authenticity and dedication to our reputation of quality.